Informativa sulle spedizioni
SHIPPING POLICY
Last updated: September 3, 2026
This Shipping Policy applies to orders placed through the X KROL online store.
ORDER PREPARATION
X KROL DROP 001 products are prepared following receipt of an order.
We aim to prepare orders for dispatch within approximately 2–4 business days.
This preparation period is separate from the carrier's delivery time.
SHIPPING DESTINATIONS
We currently ship only to destinations made available during checkout.
If a destination cannot be selected during checkout, shipping to that destination is not currently available.
SHIPPING COSTS
The applicable shipping cost is displayed during checkout before payment is completed.
Any free-shipping promotion or threshold, where available, will also be displayed before the order is submitted.
DELIVERY
Delivery times depend on the selected shipping service, destination and carrier.
Any delivery estimate shown is an estimate and may be affected by circumstances outside our reasonable control.
Unless another delivery period has been expressly agreed with the customer, orders will be delivered in accordance with the maximum time limits required by applicable consumer law.
TRACKING
Where tracking is provided by the carrier, tracking information will be sent to the customer once the order has been dispatched.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us immediately at:
xkroll.fermi@gmail.com
We will try to correct the information where possible, but changes cannot be guaranteed once an order has been dispatched.
LOST, DAMAGED OR INCORRECT ORDERS
If your order is lost, damaged during delivery, incorrect or otherwise does not conform to your purchase, contact us at:
xkroll.fermi@gmail.com
Please provide your order number and, where relevant, photographs showing the issue.
Your statutory consumer rights remain unaffected.
CONTACT
X KROL
Email:
xkroll.fermi@gmail.com
Phone:
+39 327 991 3281